FAQ

Who are we?

Huckleberry Threads™ was founded in 2013 by Molly Moore with a focus on bringing stylish, quality clothing and accessories to the market at affordable prices. Huckleberry Threads captures the youthful essence of you and your little ones. Molly works alongside her husband, Tim, and their toddler son. All t-shirts are screen-printed in California and shipped from Idaho.

Where is the store based?

Eagle, ID which is just outside of downtown Boise!

What is the return and exchange policy?

If you are dissatisfied with our product, you have five business days to get in touch by email in our contact section. No exchanges, only refunds because we have a low stock on our items. However, if we do have stock on your specific item, please contact us and we will exchange sizes. Note that exchanges can only be made if the product has not been washed or worn. Refunds will only be given once we have received the product back and the buyer will cover any and all shipping costs.

How long will it take to receive my order?

All shirts will be processed within 2-5 business days from purchase date (unless it's a preorder, then refer to the FAQ below). Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. We ship First Class Mail which ranges from 2-5 days typically. Please keep track of your package. International shipping delivery times may vary between 2 and 12 weeks. Once we ship, the process is completely out of our hands. If you have any questions or concerns, please contact us.

How long will it take to receive my preorder?

Preorders have a turnaround time of 15-20 business days (three to four weeks) from the day the preorder closes. Meaning that the production time at our print facility takes 3-4 weeks to ship to us. The 4th week is there in case anything happens with production or if there is low stock on items ordered. It does include shipment, but NOT delivery. We cannot speed up the process, so please keep that in mind when placing an order. From there, refer to the FAQ above about shipment. You will receive an email once your order has been shipped which will have your tracking number in it. PLEASE NOTE: If you order an in-stock item with a preorder, your entire order will not ship until the preorder is ready.

Do you accept orders placed outside of the US?

Of course, we ship world-wide! Shipping rates do go up and shipment time is longer for those orders placed outside the US.

How do I pay for my order?

The checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. We accept Visa, Mastercard, Discover, and American Express. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

*Parents and/or Legal Guardians have granted Huckleberry Threads consent to post photos of their children in HT clothing on our website and social media platforms. If you have any concerns, please email us.